Terms of Service

1. Agreement to Terms

By accessing or using Clinerra's services, you agree to be bound by these Terms of Service and all applicable laws and regulations. If you do not agree with any of these terms, you are prohibited from using or accessing our services.

2. Services Description

Clinerra provides lead reactivation and patient communication automation services for healthcare practices. Our services include CRM integration, automated follow-up messaging, and lead management tools designed to help clinics reconnect with dormant leads and manage new inquiries.

3. Performance-Based Pricing

Our services operate on a performance-based model. We reactivate your leads at no upfront cost. You only pay us a percentage of revenue when we successfully book an appointment from a reactivated lead. If no appointments are booked, you pay nothing.

4. Client Responsibilities

As a client, you agree to:

• Provide accurate information about your practice and leads
• Maintain appropriate access credentials for CRM integration
• Respond promptly to booked appointments generated through our services
• Comply with all applicable laws and regulations
• Ensure you have proper consent and authorization for all communications

5. Compliance and Legal Responsibility

While Clinerra implements HIPAA-aware processes, TCPA-compliant practices, and compliance-focused features in our services, it is ultimately the responsibility of each client to ensure that their use of our services complies with all applicable laws, regulations, and industry standards.

This includes, but is not limited to:

• Health Insurance Portability and Accountability Act (HIPAA) requirements
• Telephone Consumer Protection Act (TCPA) regulations
• State-specific healthcare and telemedicine regulations
• Professional licensing requirements
• Any other applicable federal, state, or local laws

Clients are responsible for maintaining appropriate consents, authorizations, and compliance protocols for their specific practice and jurisdiction. We recommend consulting with your compliance officer, legal counsel, or regulatory advisor to ensure full compliance with all applicable requirements. Clinerra does not provide legal or compliance advice.

6. Service Availability

We strive to maintain high service availability, but we do not guarantee uninterrupted or error-free service. We reserve the right to modify, suspend, or discontinue any part of our services at any time with or without notice.

7. Intellectual Property

All content, features, and functionality of our services are owned by Clinerra and are protected by international copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, or create derivative works without our express written permission.

8. Limitation of Liability

To the maximum extent permitted by law, Clinerra shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses resulting from your use of our services.

9. Termination

Either party may terminate the service agreement at any time. Upon termination, you remain responsible for any fees owed for appointments booked prior to termination. We reserve the right to terminate or suspend your access immediately, without prior notice, for conduct that we believe violates these Terms of Service.

10. Changes to Terms

We reserve the right to modify these Terms of Service at any time. We will notify you of any material changes by posting the new Terms of Service on this page and updating the "Last updated" date. Your continued use of our services after such modifications constitutes acceptance of the updated terms.

11. Contact Us

If you have any questions about these Terms of Service, please contact us at:

Email: hello@clinerra.com